Delivery, Cancellations & Damages
How much is delivery? Delivery is free to one UK mainland address (apart from Plan Printing and Digital Copying). Areas NOT included: Ireland, Scilly Isles, Isle of Man, Scottish Islands, Guernsey, Jersey and any other offshore addresses around the UK. Some addresses in the Scottish Highlands may also have a small surcharge applicable. If you require delivery to a non-mainland or Scottish Highlands address, please contact us for a delivery price prior to placing your order.
When will my order be dispatched? As long as cleared funds have been received, we can print and dispatch most orders within 3-7 working days after the proof has been signed off as being ready to print. Once ready, orders bound for a UK mainland address are dispatched using a next working day courier service or 1st class Royal Mail.
Do I have to sign for my delivery? Please ensure that the delivery address provided has somebody present as all courier deliveries must be signed for. If you are not present when the courier calls a card will be left, you must then contact the courier service to arrange re-delivery.
Damages Unfortunately from time to time boxes do get damaged in transit therefore all goods delivered must be checked by the customer prior to signing the courier’s acceptance form, any damaged boxes must be checked inside thoroughly. In the event of damaged goods the customer must refuse the delivery, or sign for it as ‘received damaged’ and notify us within 2 working days. Please provide photographic evidence.
How do I cancel my order? In the event that you wish to cancel your order please get in touch as soon as possible. If you have already approved your proof it may be too late to cancel your order. If a cancellation is possible any costs incurred for work already carried out up to the date of the agreed cancellation will be charged for, and deducted before any refunds are made. If no work has been done a full refund will be given.